Digitalisation of Mauritian businesses

POS and internet

The POS, strong in their computerized heart, are open on the internet space. Networking, remote orders, online sales: the POS is going dematerialized to increase its possibilities.

Customer orders placed on the internet are recorded at the POS level in store. (photo XL-ent CashMag Interface)
Obviously, e-commerce has no reason not to reach local shops, even if, in fact, customers have their little habits and prefer real contact with the salesperson, the boss and the store « hard. » « .

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“Nonetheless, customers are ready to place an order or look at the status of their loyalty card and prize pool on the internet, which may be convenient for them. Afterwards, they can actually come and collect their order in take-away and pay for it on site without contact ”, notes Borice Empeigne, technical director of XL-ent.

Instant orders

“The software we offer (CashMag Maurice) allows products to be viewed on the web. The customer has all his time to make his choice and order from home and, for his part, the merchant is immediately informed. The production lists with removal planning are then automatically generated ”, he emphasizes.

With the pot, a deposit or full payment can be requested online at no cost to the merchant. “This POS-web interface allows product updates at the checkout which are reflected in real time on the website. The cash register automatically recognizes the customers of the « webshop » site, who identify themselves, have access to their order space with their history and invoices as well as their « kitty » balance (prepaid credit). Mauritians massively use prepaid jackpots for mobile phones. This method of prepayment kitty in restaurants, fast food or hot spot bakery is a real asset for the modern merchant who can, moreover, encourage in loyalty points for any « kitty recharge ». He continues

Whether in store or remotely, orders are sent directly to the kitchen, by time slot and impact pre-established planning and manufacturing capacities. When the owner has several distribution shops and a single production laboratory, the system manages the optimization of production and the transfer of manufacturing to distribution / collection points.

Store (s) under control

POS are particularly recommended for single-cash registers, but also for “multi-cash registers”. They are all the more useful for “multi-stores”.

It is in fact on this market that they were initially developed. The word « terminal » meaning that the machine is connected to a « central », historically a large back-office PC, now replaced by more efficient cloud-based virtual servers at lower cost to the merchant.

It is therefore from his computer that the artisan entrepreneur can manage and control his store. He is able to know exactly what is being sold at which time and in which place. The POS becomes an invaluable (and essential) help to manage its activity.

Loyalty management can also be part of the connected POS ecosystem. Borice Empeigne confirms to this end that “loyalty cards can now be pooled on a remote server to allow customers to take advantage of their points at all points of sale. From his computer, the craftsman can personalize his offers and launch promotional operations to his entire customer network. « 

After-sales service and maintenance

At XL-ent, after-sales service and IT equipment maintenance are not left out. 2x a year, physical preventive maintenance is carried out on all equipment and peripherals (scanner printers, screens, hotspots, etc.). Your point of sale constantly benefits from the latest service developments and updates.

In the event of a problem, on-board software sends alerts of hardware or software failure to a technical manager who intervenes without delay. Technical support can also, with your downline, take control of your machines remotely to resolve a possible failure or user error.