The hunt for indelicacies

Stop the embezzlement of cash

The business manager never suspects the extent of the damage suffered.
You may not know it, but it is quite possible that you get racked every day of 200, 500, and even… several thousand Rupees!

Do the count over one year, you will see that there is something to worry about.

Even if the fact is not new, one can only note that the theft in the cash drawer is cause for concern. In any case, this is the alarming observation made by the various professionals encountered.

The extent of the problem

One of them explains that “internal theft in small businesses is more frequent than one might think and concerns an unsuspected proportion of staff, all generations combined, especially those in contact with the cash register.

Theft of goods, even if it exists, does not compete in the same amounts.

Young waiters (or waitresses) are not afraid of anything! The worst part is that they are not really aware of the significance of their actions. They are always amazed when it is explained to them that they have embezzled amounts that amount to several tens of thousands of rupees. « 
A large number of employers remain fairly indulgent with respect to this very human temptation, accepting these actions as simple « cash errors or evaporation » and not really measuring the extent of this « share of the angels », as we say in the trade.

Reveiling hints

« The sellers (his) also know how to go about removing any suspicion. » They always test the vigilance of the boss. They first take 5 or 10 Rs in coins then in notes 25, 50, 100 Rs. They go up thus gradually as long as they do not feel anyone to stumble. When they perceive a danger, they wedge themselves a little below « tells us a shop owner.

« When the annual balance sheet shows a gross margin [difference between the selling price and the price of raw materials] which does not reach the expected height, you should not look very far ».

Not to mention that over time, the lifestyle of fraudsters no longer goes unnoticed: purchase of high-tech equipment, manicures and hairdressing, branded clothing …

This was the case with a souvenir shop which called on us, testifies Borice Empeigne, Technical Director of XL-ent Maurice. « Following the change of cash register software and internal processes, with new staff, store turnover was immediately multiplied by more than 2. We are talking about + 10,000 Rs / day … imagine the annual impact! « 

The cash drawer is modernized, secure and becomes design.

Innovative cash drawer models by XL-ent.

Discover our latest innovations, specific for bars / restaurants

The parade: control

Suspicion does not constitute legal evidence. « It is not enough to corner them, it is still necessary to have an element which prevails in the court » indicates a lawyer of Port Louis. Dismissal for « serious misconduct » must indeed be based on solid facts so as not to be declared « abusive ». Note that a video capture in itself is not considered formal evidence in court.

So what to do?

XL-ent experts have worked for more than 15 years with the managers and professionals of the Mauritian points of sale. The so-called « intelligent » POS, connected to the Internet, allow real-time checks: unannounced checks of cash, blind checks, statistics by seller of offers etc.

« Weak signals » are often alerts: who opens the cash drawer? is it automatic with the ticket or manual? who controls and manages the cash?

The implementation of control tools and new processes with the support of the manager / management is key. In this monitoring model, some salespeople will tell you that the new tool is « complicated, unreliable, or time consuming » and that it was much better before! Better for whom?